We are seeking an EXPERIENCED Automotive Service Manager to join our team.
As an Automotive Service Manager, you will be responsible for overseeing the daily operations of our automotive service department.
This includes managing a team of service technicians, ensuring excellent customer service, and maximizing profitability Duties:
Manage and supervise a team of service technicians, providing guidance and support as needed
Schedule and prioritize service appointments to ensure efficient workflow
Ensure that all repairs and maintenance are performed accurately and in a timely manner
Monitor and control inventory levels of parts and supplies
Collaborate with the sales team to upsell additional services or products to customers
Maintain a high level of customer satisfaction by addressing any concerns or issues promptly
Oversee the service writing process, including accurate documentation of services performed and associated costs
Stay up-to-date with industry trends and advancements in automotive technology Experience:
Previous experience in automotive service management or a similar role is required
Strong knowledge of vehicle maintenance and repair procedures
Familiarity with dealership operations and processes - Proficient in brake repair, tire service, air brake systems, and other automotive services
Excellent customer service skills with the ability to build rapport with customers
Strong leadership abilities with the capacity to motivate and inspire a team
Proven track record in maximizing profitability through effective management strategies We offer competitive compensation based on experience.
Oversee service repair orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Must be organized, thorough with all process and handling Ro from opening to closing.
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Must have an understanding of warranty process, closing repair orders correctly
Keeping customer updated with the repairs.
Processing customer request accordingly.
Keeping Service Manager up to date with any customer issues or concerns.
Keeping CSI to customer satisfaction.
Must be able to work Saturday's.
(5 day work week)
If you are a highly motivated individual with a passion for automotive service and exceptional leadership skills, we encourage you to apply for this position.
Job Type: Full-time Pay: $98,875.
00 - $125,365.
00 per year Benefits:
401(k) • Dental insurance • Employee discount • Health insurance
Life insurance
Paid time off
Vision insurance Day range:
Weekends as needed Shift:
Day shift
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