Job Summary:
This position is responsible for complete oversight of operations and administration of rehabilitative outpatient clinic providing Physical and Occupational Therapy.
Ensures compliance with all regulations and health care requirements.
This position is also responsible for patient evaluation and treatment.
Essential Functions:
Responsible for meeting census goals of clinic and each clinician (office KPIs, number of patients seen).
Scorecard review weekly with RCD
Working with Human Resources, ensures compliance with all federal and state employment laws.
Facility maintenance
Review and approve timecards through ADP ensuring adherence to all federal and state regulations with respect to Exempt and Non-Exempt staff
Interview/hiring (clinical, admin, aide) in collaboration with HR- take out admin
Training and onboarding clinical staff, ongoing evaluation of performance
Resolve performance problems on a clinic level and elevating to HR when appropriate
Monitor staff compliance
Follow up with patients on low net promoter scores
Monitor monthly budget of visits, labor, and clinical supplies
Monitor documentation audits, Medicare compliance and patients approaching MMR cap
WebPT schedule review weekly
Monitor staff unsigned notes
Perform new patient eval audit weekly
Manages and approves expenses of staff in clinic
Physician referral management (outreach visits, Direct access review, etc)
Clinical support staff expense management, scheduling, interviewing, hirering/termination
Monitor discharge policy adherence
Monthly clinical supply ordering
Adhere to lost patient log workflow
Weekly call with RCD
Weekly meeting with OM
Minimum Requirements:
Bachelors or Masters Degree required, Doctorate degree preferred
Professional License/Certification required
Valid CPR license
Minimum of three years’ clinical outpatient experience and two years’ clinical supervision or clinical program development experience preferred
Knowledge of EMR system
Able to troubleshoot, keen sense for decision making and judgment; action oriented; approachable
Team player and effective at building and fostering teamwork as well as maintain composure when dealing with conflict
Excellent customer service skills, interpersonal and communication skills
Key Performance Indicators (KPIs):
Visits vs budget
Evals vs budget
Retention
Lost patient %
Days to finalization
Expense management (labor vs budget therapists, support staff aides/trainers, admin staff)
NPS
Web PT outcomes
Ebitda vs budget
Important Disclaimer Notice:
The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform.
The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
This job description is not a guarantee of employment.
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